I don't see what I need in your buy-it-now inventory. How do get pricing and availability on exactly what I need?
Please call 888-832-4223 and speak directly to one of our concierges to check availability and pricing on any of our resorts. You may also request a custom quote from the form on any of the resort pages or our default custom quote form here.
How do I reserve my unit with Vacation Strategy?
We require a small deposit to reserve your villa. Visa, MasterCard or Discover are accepted, at this time we do not accept American Express. We require a $150.00 deposit for any vacation that is under $1,000 dollars and a $300 deposit for any vacation over $1000 dollars. If a vacation is an extended stay an additional deposit may be required, usually 10% of the total price.
When is the balance due?
Your balance will be due 30 days before your check in date. We will notify you with an invoice via email and telephone. If we do not receive your final payment at least 16 days before check in, we may have to cancel your reservation and no refund will be given. Please notify us if you need any extensions or are having difficulty paying your final balance online. We will be more than happy to help you.
When will the resort have my name? Will I have a confirmation number?
Your villa will be pulled from Wyndham, Marriott or any of our other vendors immediately upon deposit. The name on the reservation will be in the name of the owner at the time of booking. Your name will be assigned to the unit at about 15 days before check in. This is structured in a way so that we may offer a cancellation policy that works for our owners as well as our clients. There is no need for a confirmation number, the resort only requires a photo ID to check in.
What is the minimum age to book a vacation?
Guests must be 21, some select resorts require you to be 25 years old to reserve a room.
What do I need at check in?
Upon arrival at the resort you will be directed to the front desk. Your photo ID is all that is required at check in.
What if one of my other guests get there before me, can they check in? Can I add her name?
Please be sure to be diligent when arranging your trip. Only the individual on the reservation may check in. Remember, only one guests name can be on the reservation, any name change within 16 days requires a guest confirmation at an additional cost of $99 charged by the resort. You will add your guests names to your room at the resort at no charge, so they may utilize resort amenities and such.
What are the resort's policies pertaining to pets, smoking etc...?
Sorry, no pets are allowed on property. Unless it is a licensed service animal.
Resorts do not allow smoking in the rooms or lobby. Please ask the staff at check in where the designated smoking area is.
What time is check in and check out at the resort?
Check-in time is 4:00 pm / Check-out time is 10:00 am
Why are the prices sometimes higher for certain days and certain times of the year?
Prices are based on seasons, during prime seasons the prices will be higher than during a value or low season. If you are looking for a great deal, please ask the concierge to let you know when the low seasons are to get the best rate.
How far in advance can I make a reservation?
Our booking window is open at 10 months from the check in date. If the booking window is not yet open you can be added to a wait-list for $100 deposit, and we will book it as soon as the booking window opens up. Please see our wait-list policies below.
What is the Wait-List policy?
We have 2 different wait-list programs. If you already have a vacation booked with us, and would like to be added on a waitlist in regards to that vacation, (such as a larger room size or adding additional nights), you may be added to that wait-list on a complimentary basis.
If you do not yet have a vacation booked, and want to be added to the wait-list for a vacation that is further than 10 months out, or that is currently showing ZERO availability or LIMITED availability, we can add you to the waitlist for a $100 deposit which is fully refundable if we are not able to find what you need, or if you make other arrangements.
Can I request a specific unit? Like a specific floor or view?
As with any owner reservation, any requests as far as which unit you will be assigned can only be requested at check in. We are unable to take requests.
What is the cancellation policy?
We understand things come up unexpectedly and do not want our customers to risk any financial loss. If you should need to cancel your reservation more than 20 days before your check in date, you will receive a full refund. If you cancel within 20 days of your check in date you will receive a full credit towards a future vacation with us.
What if I leave my vacation early? Will I get a refund?
Since these reservations are booked in blocks there will not be any refunds for choosing to leave the resort early, or coming in a day or a few days late, as the owner would not be given any credit for these unused days.
What if I need to change my dates and or room size?
We can make any changes to your reservation up until 16 days before check in, however these changes are all subject to availability. If we do not have it available, we cannot make any changes, such as editing the number of nights or the room size. Any changes to a reservation within the eligible time frame may be subject to fees and or price differences due to the vacation being modified. We will do out very best to accommodate your requests, however since these units do not work like a normal hotel stay, it may require a modification fee and or not be available.
What if I need to change the name on my reservation?
The name we have on your account is the name that we assign the room to. No one else may check in except the person who is on the reservation. If you need to change the name of the person on the reservation you may do so up until 16 days before check in. If you are within 15 days of check in, we require a $99 name change fee. This is a fee we pay to actually change the name in the system to the resort.
If I do cancel my vacation and receive a refund, when will I see this credit on my card?
We refund the amount to your card right away, however it is up to your bank to process it on their end. Some banks take longer than others to issue the refund. We have seen it take anywhere from 3-10 days for the refund to show up on your account. If you are unsure, please call your bank for assistance.